Join Our Team

JOB SUMMARY

The IT Tech provides support for all designated entities including hardware, software, desktops, servers, networks and telecommunications. 

RESPONSIBILITIES

• Installing and configuring computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Talking employees through a series of actions, either face to face or over the phone to help set up or resolve issues
• Troubleshoot system and network issues and diagnose and resolve hardware/software faults
• Replacing parts as necessary
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair issues or set up a system
• Support the roll out of new applications
• Setting up new user accounts and assisting with login issues
• Prioritizing and managing many open cases at one time
• Rapidly establishing a good working relationship with end users
• Testing and evaluating new technologies

QUALIFICATIONS

• Must be at least 21 years of age
• Completion of two (2) years of college coursework in computer science, management information systems or a closely related field, supplemented by specialized computer network training or one (1) to three (3) years equivalent work experience required
• Experience supporting Microsoft Windows clients required
• Experience in a Help Desk or similar Technology Support environment preferred
• Experience with PBX, VoIP and Voicemail systems preferred
• Experience with Windows networking environment including Windows clients, servers, HP and Cisco Switches preferred
• Experience with wiring schemas including fiber optic preferred
• Must be able to demonstrate proficiency in Microsoft Windows and Microsoft Office
• Previous customer service experience preferred
• Must possess excellent communication skills
• Must have the ability to deal effectively and interact well with the customers, vendors and employees
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must be resourceful, utilizing all resources that are available to resolve issues
• Must demonstrate good judgment
• Must be a team player with strong interpersonal skills
• Must be able to stand, walk, and move through all areas of the casino/hotel
• Must be able to lift a minimum of 60 pounds
• Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management and employees
• Requires on call, evening and weekend work in response to needs of the systems being supported

CERTIFICATIONS

Must be able to obtain/maintain the following:

• Nevada Drivers License
• Nevada Gaming Registration

Preferred, but not required based on experience:

• A+ Certification
• Network+
• MCDST (Desktop Support Technician)
• MOS (Office Specialist)
• MCP (Certified Professional) from Microsoft