Join Our Team

JOBSUMMARY

The Sportsbook Ticket Writer is responsible for advising and answering guest questions to help them make informed, responsible decisions with their sports wagering. By providing a high level of customer service to beginners and experienced betters, the Ticket Writers ensure everyone feels welcome at our sportsbook.

All employees are expected to conduct themselves in a manner which demonstrates friendliness, initiative, professionalism, personal awareness and integrity while exercising confidentiality in the appropriate areas of their performance.

RESPONSIBILITIES

• Promote positive guest relations by projecting a courteous, helpful attitude
• Communicate and promote our menu of sports betting options
• Check identification of guests to ensure that only those 21 years of age and older are placing bets
• Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board
• Demonstrate a commitment to ensuring responsible gaming
• Ensure all necessary compliance (Title 31) paperwork/documentation is filled out according to Company policy and gaming control board standards
• Regularly provides information to management regarding guest reactions, comments, or problems that may arise and any safety/appearance concerns throughout the casino to ensure a quality and safe environment
• Show willingness and effort to work as a team
• Perform other duties as assigned

QUALIFICATIONS

• Must be at least 21
• Must possess basic computer skills for efficient use of programs and applications
• Must have at least one year of cash handling experience
• Must be able to do basic math
• Must have excellent people skills and ability to courteously and efficiently interact with fellow employees, management and guests to ensure a positive experience
• Must pay attention to detail including cleanliness and safety
• Ability to communicate effectively in English and listen attentively
• Must follow verbal and written directions, policies, and procedures
• Ability to bend, stand, walk and exert well-paced mobility during entire shift

CERTIFICATIONS

• Must be able to obtain/maintain the following:
• NV State Gaming Control Board Registration (total cost = approximately $130 every 5 year renewal)